Frequently Asked Questions
Everything you need to know about gear, shipping, and returns at Bantams Direct.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
How do I return a product that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal with your order number and email address to generate a prepaid return shipping label.
Are your sports equipment items covered by a warranty?
Yes, all hardware and equipment come with a minimum 90-day manufacturer's warranty against defects. Specific premium items may carry extended warranties as noted on the product page.
Do you offer team discounts for bulk orders?
We certainly do! For orders of 12 units or more, please contact our Sales Team at teams@bantamsdirect.com for specialized pricing and custom branding options.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's real-time tracking page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.